Shipping Policy

1. Order Processing:

  • Once you place an order, we will begin processing it within 1-2 business days.
  • During peak seasons or promotional periods, order processing might take slightly longer due to higher order volumes.

2. Shipping Charges:

  • Shipping costs will be calculated during the checkout process based on your location and selected shipping method.
  • We may offer free shipping promotions during specific campaigns. Please refer to ongoing promotions for details.

3. Tracking Your Order:

  • Once your order is shipped, you will receive a confirmation email containing tracking information and instructions on how to track your package.
  • Please allow 24-48 hours for tracking information to be updated in the carrier's system.

4. International Shipping:

  • We currently offer international shipping to select countries. Shipping costs and estimated delivery times will vary depending on your location and the chosen shipping method.
  • Please note that customs duties, taxes, and import fees are not included in the shipping cost and may be charged upon delivery. It is your responsibility to check and cover these charges if applicable.

5. Address Accuracy:

  • It is crucial to provide accurate and complete shipping information during checkout. We cannot be held responsible for orders shipped to incorrectly provided addresses.
  • If you need to make changes to your shipping address after placing an order, please contact our customer support immediately. Changes may not be possible after the order has been processed.

6. Order Tracking and Support:

  • For order tracking, updates, or any shipping-related inquiries, you can contact our customer support team at info@swyfbrand.com
  • We will try to respond to all inquiries within 24 hours on business days.

7. Delayed Shipments:

  • While we make every effort to deliver your orders within the estimated timeframes, delays might occur due to factors beyond our control, such as weather conditions, carrier delays, or unforeseen circumstances.
  • In case of significant delays, we will keep you informed and work towards resolving the situation promptly.

8. Order Status and Notifications:

  • We will keep you informed about your order's status through email notifications. You will receive notifications when your order is confirmed, shipped, and delivered.